Ibero-American Action League, Inc.


Under the guidance and supervision of the Director of Family Services Division or designee, the Home & Community Based Services (HCBS) Family Support Caseworker will provide to families training and support necessary to facilitate engagement and active participation of the family in the treatment planning process and with the ongoing instruction and reinforcement of skills learned throughout the recovery process of the individual. The Family Support Caseworker will undertake other related tasks for effective family support services.

Essential Functions:

    • Establishes and maintains good working relationships with program staff, other Ibero's programs' staff and professionals from other community programs to facilitate and coordinate services for the individuals.
    • Provides or arranges training on treatment regimens including elements such as: recovery support options, recovery concepts and medication education and use of equipment.
    • Assists the family to provide a safe and supportive environment in the home and community for the individual (e.g., coping with various behavior challenges, understanding Substance use disorder, psychotherapy, and behavioral interventions).
    • Facilitates family and friends support groups under the direction of a certified peer.
    • Provides family mediation and conflict resolution services.
    • Assists in the development and enhancement of the family's specific problem-solving skills, coping mechanisms, and strategies for the individual's symptom/behavior management and prevention of relapse.
    • Provides tools on problem solving and coping skills and strategies to the family.
    • Collaborates with the family and caregivers in order to develop positive interventions to address specific presenting issues and to develop and sustain healthy, stable relationships among all caregivers, including family members, in order to support the participant's recovery. Emphasis is placed on the acquisition of coping skills by building upon family strengths.
    • Assists the family in the acquisition of knowledge and skills necessary to understand and address the specific needs of the Medicaid eligible individual in relation to their substance use disorder/mental illness and treatment.
    • Provides or arranges training/workshops for family on topics including recovery orientation and advocacy, psycho-education, person-centeredness, recovery orientation, trauma, psychosocial rehabilitation, crisis intervention and related tools and skills such as Individual recovery plans, WRAP, self-care, emotional validation, communication skills, boundaries, emotional regulation, relapse prevention, violence prevention and suicide.
    • Assists the family in understanding various requirements of the waiver process, such as the individual service plan, crisis/safety plan and plan of care process; training on understanding the individual's diagnoses; understanding service options offered by service providers; and assisting with understanding policies, procedures and regulations that impact the individual with substance use disorder/mental illness concerns while living in the community (e.g., training on system navigation and Medicaid interaction with other individual-serving systems)
    • Provides or arranges training on community integration and self-advocacy, behavioral intervention strategies (e.g., communication skills, relapse prevention, violence and suicide prevention, etc.), mental health conditions, services and supports including providing benefits and entitlements counseling and providing skills and knowledge to parents with mental illness and SUD on issues such as problems with Criminal Justice stakeholders, Child Protective Services, Housing entities, etc.
    • Provides or arranges training and technical assistance on caring for medically fragile individuals including those with severe substance use disorder/ mental illness and chronic medical conditions.
    • Attends formal and informal training sessions in/outside the agency as available.
    • Participates in community activities as representative of the program when assigned.
    • Is available to work outside regularly scheduled work hours as needed.
    • Any other duties as may be assigned by the immediate supervisor.



The Family Support Caseworker exercises considerable initiative in setting priorities within the framework of the agency's policies and procedures. He/She must be resourceful and able to display initiative and understanding of interpersonal relations.

Position Qualifications:

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
  • Reliability - The trait of being dependable and trustworthy.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.

 Skills and Abilities:

  1. Bachelor's Degree in Social Work, Psychology, Human Services. Master's Degree preferred.
  2. Minimum of 2 years of experience providing individual, group and family casework to individuals.
  3. Bilingual in Spanish and English.
  4. A valid N.Y.S. driver's license and able to provide own/client transportation.
  5. Ability to work when appointments are scheduled, and periodically travel for training seminars.
  6. A combination of training and experience other than the specified, if judged to be adequate for the job, may be considered.

Physical Demands:

The position does require occasional standing, squatting, lifting of up to approximately 10 lbs. And frequent sitting.

Ibero American Action League is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.

Ibero-American Action League, Inc.
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