Ibero-American Action League, Inc.
  • Rochester, NY, USA
  • 19-20
  • Hourly

Medical, Dental, Vision, Holidays, Vacation, 403b Retirement


Under the supervision of the Community Resource Center Coordinator, the CRC Case Manager will service all clients in need of basic needs such as, but not limited to; food, shelter, clothing, medical insurance, translation, advocacy and/or other services as needed.

Essential Functions:

  • Provides direct services to clients with emergency services, such as referrals for food & housing, SSI papers, translations, job information and other community resources referrals.
  • Maintains accurate and updated clients' files with mandated documentation as per contracts and agency policies and guidelines.
  • Provides instruction in job seeking and participates in the development of job opportunities for clients.
  • Monitors progress toward accomplishments of client's goals and objectives.
  • Monitors programs goals to insure compliance with contract provisions.
  • Enter and maintain accurate client's information into COMET data base and/or other database as assigned.
  • Participates in the development of proposals, program planning and new initiatives.
  • Prepares statistical and narrative reports as required by funders and the agency's established policies and procedures.
  • Participates in community activities as needed and committees especially  when issues affect the Hispanic family.
  • Attends all staff meetings and events as assigned.
  • Any other duties as assigned by supervisor or delegates.

Authority: This position holds a relatively high degree of independence within the framework of the agency's policies and procedures. The individual must be resourceful and able to display high level of initiative and understanding of management systems and interpersonal relations. The employee must set priorities to the tasks to be accomplished to ensure compliance with contract provisions.  This individual assesses situations to determine the best course of action to follow the established policies and procedures as guidelines.

Position Qualifications: Competency Statement(s)  Analytical Skills - Ability to use thinking and reasoning to solve a problem.  Accuracy - Ability to perform work accurately and thoroughly.  Customer Oriented - Ability to take care of the customers' needs while following company procedures.  Detail Oriented - Ability to pay attention to the minute details of a project or task.  Diversity Oriented - Ability to work effectively with people regardless of their age, gender identity, race, ethnicity, religion, sexual orientation or job type.  Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.  Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.  Training & Presentation Skills.  Reliability - The trait of being dependable and trustworthy.  Communication, Oral - Ability to communicate effectively with others using the spoken word.  Communication, Written - Ability to communicate in writing clearly and concisely.

Skills and Abilities:  Associates Degree in Human Service.  Work or related field. FDC Preferred.  Three years' experience in the field of Human Services.  At least two years of experience working with low-income population. Bilingual in English and Spanish required.  A combination of training and experience other than the specified, if judged to be adequate for the job, may be accepted by the President and CEO

Physical Demands: The position does require occasional standing, squatting, lifting of up to approximately 40 lbs. And frequent sitting.

Ibero-American Action League, Inc.
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